Refund Policy

Credits and the 48-hour rule

If you contact us within 48 hours of a purchase or a subscription renewal, we refund the unused credits from that purchase to your original payment method, pro rata: the amount you paid for that purchase, divided by the credits it granted, multiplied by the credits you have not used, minus the payment processing fee for that payment.

The processing fee is deducted only in this 48-hour calculation. We do not deduct it for duplicate charges, payments where the credits or subscription never arrived, confirmed service failures, or refunds required by law.

Credits already used for successful generations or stencil exports are not refunded in cash, including within 48 hours.

After 48 hours, we do not give cash refunds because:

• you do not like a result,
• you changed your mind, or
• you used credits and then decided you bought the wrong plan.

Cancelling a subscription stops future renewals. After 48 hours, fees already paid for the current period are not refunded.

If a generation or export fails because of a technical problem on our side, we return the credits to your account. This is not a cash refund, and it is not limited to 48 hours.

We reply within 5 to 7 business days. Approved cash refunds go back to the original payment method. We cannot control how long your bank or card issuer takes to show the refund.

Subscriptions

Subscription charges and renewals are covered by the 48-hour rule above. Cancelling a subscription stops future renewals. After 48 hours, fees already paid for the current period are not refunded.

How to ask

Email support@example.com from the address on your account and tell us which payment you are asking about. See Email Support.